FAQ
On this page you will find answers to some of the most common question which are asked of our Customer Service team . If however if you have a question that is not answered here please contact us - we would be delighted to hear from you.
How long will my order take to arrive?
Delivery Times are given for each specific service option when placing your order but the following are general guidelines
Approximate delivery times are:
Royal Mail
By Surface Mail to Europe - usually 2-3 weeks, but please allow 4 weeks before enquiring
By Surface Mail to Canada or the USA - usually 4-6 weeks, but please allow 8 weeks before enquiring
By Surface Mail to South America, South Africa, Australia, New Zealand and the Far East - usually 12-14 weeks
By Air Mail to Europe - usually 7-10 days
By Economy Air Mail to other destinations - usually 14-21 days, but please allow the same time as Surface Mail as parcels are frequently delayed by your national Customs Service
We recommend that customers visit the 'Postage and Returns' page for more information.
Courier
All orders placed under our courier option will arrive within 3 to 4 days of dispatch
What Are The Postage Costs?
The postage costs vary depending on the size of the order, the destination and the service used.
Please see the 'Postage and Returns' page for more information.
How Can I Pay For My Order?
Orders via the website may be paid for either by using a Credit Card or Debit Card bearing a Visa, Mastercard, Connect or Maestro logo, or via the Paypal system.
How Do I Return Damaged / Unwanted / Wrong or Faulty Items?
Please do not return items without contacting us first - see our 'Postage & Returns' page.
I am ordering from outside the UK - Do I have to pay UK VAT?
Books in the UK are 'zero-rated' for VAT and there is therefore no VAT to be deducted.
DVDs, Calendars, Models, etc. do carry VAT.
If you are resident in the European Union, then we must charge you the VAT unless you are VAT registered in your own country and have supplied us with your VAT Registration details.
For customers outside the European Union we can deduct the VAT element of the prices quoted on the site. Unfortunately, we cannot do this automatically at the checkout at present, but the deduction will be made when the order is processed.
I am thinking of Subscribing to your Email Newsletter. How often will I receive them?
We will only contact you when we have something important or interesting to tell you about like a special offer or a new publications. You will get on average an email every week depending on our publishing schedule.
If I don’t wish to continue getting emails from you how can I unsubscribe?
Simply click the unsubscribe link at the bottom of any of our emails to be instantly removed from our mailing list.
